Shipping, Exchange and Refund Policy

SHIPPING POLICY

Downtown Porsche is pleased to offer shipping within Canada. Shipping charges will be calculated at check-out.

Shipping windows are estimate only and delivery time may not be guaranteed as order may experience unexpected delays. Your product will be ship once payment has been processed. It may take up to 3-10 business days to process your order on top of your estimate delivery time. An email notification will be sent out once your order has been shipped.

Shipping is subject to product availability. Should the product be out of stock, please allow additional 5-15 business days to your estimate delivery time for restocking. If the product has been discontinued, it will be taken off your final payment or will be refund to you. An email notification will send out once your order has been processed and shipped.

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REFUND AND EXCHANGE POLICY

This return and exchange policy applies to products you purchase from DFC Auto Group Inc.  operating as Downtown Porsche (“Downtown Porsche”, “we”, “us” or “our”) this website, shop.dfcporsche.com, (the "website").

Please call or email us immediately should you require to cancel or modify your order immediately after your order has been submitted before the shipment has been sent out. We can be reached by telephone at (416) 603-0048 or or by email at porscheshop@dfcauto.com

Except for any product designated on this website as non-returnable, you may return your product no later than thirty (30) days immediately following the date that you received the product that was purchased, which shall be deemed to be five (5) days immediately following the date that we notify you that the product has been shipped to you. Unfortunately, we cannot offer you a refund or exchange if you do not return the product within the return period described above in this paragraph.

Only regular priced products may be returned for a refund or an exchange subject to the conditions set out herein.  Any and all sale products (products that are sold below regular price) are non-returnable.  Sale products cannot be returned for a refund or exchange. To be eligible for a return, your product must be unused and in the original condition that you received it, in its original packaging and you must provide us with a valid proof of purchase for the returned product. Downtown Porsche has the right to refuse a refund should the product not meet refund requirements upon inspection.

Several types of products that cannot be returned include books and magazines, hazardous materials, flammable liquids or gases, and any perishable products.

To complete your return, we require valid proof of purchase which includes the original receipt for the product that was purchased and is being returned.

Please send your purchased product that is being returned back to Downtown Porsche within the return period mentioned above:

 

Attn: Parts Department
Downtown Porsche
68 Parliament Street
Toronto Ontario M5A 0B2

Once your returned product is received and inspected by us, we will send you an email to notify you that we have received your returned product and inspected it. We will also notify you as to whether a refund was approved or rejected for your returned product. 

If your returned product is approved for a refund, then your refund will be credited back to the same payment method used to make the original purchase for the product on the website within ten (10) days following the date that the email approving the refund was sent to you.

We only replace (exchange) products if they are determined by us to be defective or damaged. If you need to exchange a defective or damaged product for the same non-defective or non-damaged product, send us an email at porscheshop@dfcauto.com  and send your product within the return period mentioned above to:

Attn: Parts Department 
Downtown Porsche
68 Parliament Street
Toronto Ontario M5A 0B2

You are responsible for paying all shipping and handling charges on returned products. Shipping charges are non-refundable. The refund will not include the shipping charges to deliver the product to you. If  a product is returned to us on a cash-on-delivery (COD) basis or if we are charged for the shipping charges or other related charges thereto for the returned product, such payments and charges will be deducted from your refund. All returned products that are refundable are subject to a restocking fee of twenty percent (20%) and such restocking fee will deducted from your refund.

We do not guarantee that we will receive your returned product.  You bear the risk of loss during shipment.  We, therefore, strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Any products that are not refundable or exchangeable can be picked up by you at Parts Department, Downtown Porsche, 68 Parliament Street, Toronto, Ontario M5A 0B2 or shipped back to you on a COD basis from Downtown Porsche.

 

Sizing Chart

*Please note that all apparels are imported, your selected product will be in European size, which is a size smaller than the US fit (e.g. selected size S = US XS, M = US S).

WOMEN
 
XS
S
M
L
XL
XXL
D
34
36/38
38/40
42
44
46
F
36
38/40
40/42
44
46
48
I
38
40/42
42/44
46
48
50
USA
6/8
10/12
12/14
18
18
20
GB
6
8/10
10/12
14
16
18
MEN
 
S
M
L
XL
XXL
3XL
D
46/48
48/50
50/52
54
56
58
F
42/44
44/46
46/48
50
52
54
I
46/48
48/50
50/52
54
56
58
USA
36/38
38/40
40/42
44
46
48
GB
36/38
38/40
40/42
44
46
48
CHILDREN
D
92/98
104/110
116/122
128/134
140/146
F/I
90
102
114
126
138
USA/GB
2
4
6
8
10
BABY
D
56/62
68/74
80/86
F/I
52/58
64/68
76/82
USA/GB
0-3M
3-9M
9-18M